Return Policy

RETURNS

Tuleste Market is dedicated to creating a positive shopping experience for every customer. If you are not satisfied with your purchase, please return items to us at: 305 Second Ave., Suite 343, NY, NY 10003. Our Return Policy may be found below. Should you have any questions, please contact us at info@tulestemarket.com with the subject line “RETURN INQUIRY” and your original Tuleste Market order number.
Thank you so much for shopping with us—we truly appreciate your business.

RETURN POLICY

To return items purchased, please include a copy of the original receipt and make a note of why you are returning the item to us.

All returns must be postmarked within fifteen (15) days of your receipt of the ordered merchandise. Item(s) must be in original unused condition; all tags, cards, boxes and/or pouches must be included with your return. Any unauthorized returns (i.e. not including a copy of the original receipt and reason for return, undelivered packages, or returns postmarked after fifteen (15) days of your receipt of the order, will be subject to a 20% restocking fee, or delivery may be refused and the merchandise returned to sender. Returns made after thirty (30) days of receipt will NOT be accepted.

Returns must be sent via U.S. Postal Service, FedEx, or UPS only. Return packages MUST been insured for the full retail value of the merchandise. Tuleste Market does not accept damaged merchandise. NO REFUNDS OR STORE CREDIT WILL BE ISSUED FOR MERCHANDISE RETURNED IN A USED OR DAMAGED CONDITION. Pack returns with adequate protective padding and materials, as merchandise damaged from improper packaging or otherwise will not be accepted. Any requests for damaged merchandise in connection with insurance claims you may make must be accompanied by a pre-paid, self-addressed electronic UPS label.

Shipping and handling charges are non-refundable, and customer is responsible for return shipping costs. In the case of an order that included free shipping, up to $8 will not be reimbursed in order to cover our cost of the original shipment (this also applies to partial returns if the total order amount drops below $150 due to the return).

If you are entitled to a refund, your refund will be credited back to your original method of payment within seven (7) business days of receipt, except during and after holiday season, during which time return processing may take up to fifteen (15) business days. If you wish to make an exchange, you will have to place a new, separate order (unless you are exchanging damaged merchandise for replacement merchandise). Any return or exchange that does not meet the above criteria will not be accepted. Sale items are FINAL SALE and cannot be returned for credit or refund.

If an item you order is not available, or the price has changed, we will attempt to contact you to let you know of the unavailability or the price changes, as applicable. If we are unable to contact you, we will cancel the order. We will not substitute any item without your permission first. Price adjustments are not available for items which have gone on sale since being purchased. We attempt to promptly ship products ordered. Generally, orders placed Monday-Friday before 12 PM EST will begin processing within twenty-four (24) hours, excluding holidays, and will ship within seventy-two (72) hours, in all cases pending availability and credit verification. All orders placed after 12 PM EST will generally begin processing the next business day, and ship within seventy-two (72) hours of when processing begins. Generally, orders placed on Friday after 12 PM EST will begin processing on the following Monday. Please allow additional time for shipments to APO/FPO addresses. Please note that these processing and shipping provisions are only general guidelines, and Tuleste Market cannot ensure that the time frames noted will be met.

Tuleste Market inspects all merchandise for defects and damage prior to shipment. However, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Goods damaged due to buyers’ use and/or negligence will not be accepted for refund. Tuleste Market is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Tuleste Market. No refunds of credits for sale merchandise unless otherwise specified.